Fulfillment Time

Information regarding COVID-19

To keep all our updates and FAQs related to Covid-19 in one place, we’ve gathered them here. This page is going to be the go-to source for future updates, so make sure to check it out whenever you visit.

Increasing demand and the global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. Thank you for your patience.

Latest update - January 27, 2021

With air travel to the UK being limited due to Covid-19, shipments to the UK are delayed from all our fulfillment centers. We don’t yet know how long the delays will be, but we’re assured by our carriers that packages continue to be delivered with charter flights. Note that the order delivery estimates to the UK on our website are likely to be inaccurate.

There have been severe snow storms in Spain and Japan, so shipping times in those regions might be affected as well.

FULFILLMENT TIME
Estimates are current as of January 27 2020.

Apparel products (T-Shirts, Tank Tops, Hoodies etc.)
2-7 business days (US)
2-7 business days (Europe)

Embroidery products (Hats)
2-7 business days (US)
2-7 business days (Europe)

Sublimation products (Flip Flops, Socks, Towels)
2-5 business days (US)
2-5 business days (Europe)

Mugs
2-5 business days (US)
2-5 business days (Europe)

Non-apparel products (Mugs, Phone Cases, Stickers etc.)
2–5 business days (US and Europe)

We’re actively communicating with our fulfillment partners and following the latest news on Covid-19.

This is a difficult time for everyone and we thank you for all your support while we weather the storm. Health is the number one priority right now, so stay safe.

Are there any shipping delays?

Yes, our store is also impacted by the industry-wide delays.

Carriers worldwide are doing their best to work under the new normal. Shipments are taking longer than what we're used to because they're mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing.  

This means more and more packages are competing for the limited amount of space on flights and are kept in sorting centers longer than before. The pending packages rarely get tracking updates about waiting in line which may give the impression that they're lost in transit.

Our fulfillment partners are in touch with carriers and they'll notify us of any disruptions. We also recommend you follow your local news for any regional disruptions.

What should I do if it’s past the estimated delivery time and I still haven’t received my order?

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.

2. Get in touch with us. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us via Contact Us page or email us at shop@trinijunglejuice.com.

Are there any countries you don't ship to because of Covid-19? (Updated November 6, 2020)

Our fulfillment partners are not currently shipping to the following countries:

Brunei, Chad, Cuba, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leone, Solomon islands, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

This list is current as of November 6, 2020.

They suspect this is temporary.

Our fulfillment partners carriers will let us know when service will resume, or whether there are more disruptions.

Is it safe to receive packages from areas where Covid-19 has been reported?

This is what the World Health Organization recommends:

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.