Any claims for misprinted/damaged/defective items must be submitted within thirty (30) days after the product has been received. For packages lost in transit, all claims must be submitted no later than thirty (30) days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
What’s your return policy?
Each product you see in our store is made on-demand — once you place an order, we produce it specifically for YOU. This allows us to avoid overproduction and textile waste, and we pride ourselves on being part of the sustainable fashion movement. That said, we don’t offer returns and exchanges at this time, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com within a weeks' time with photos of wrong/damaged items, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Can I exchange an item for a different size/color/style?
At this time, we don't offer exchanges. We make everything on demand, so requesting a size/color/style exchange would mean producing an entirely new product. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.