Shipping

Click Here to see COVID-19 Updates and its impact to both our fulfillment and delivery times.

Made with LOVE, be patient.

Each product you see in our store is made on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but fulfilling each order once placed allows us to avoid overproduction. This way we're all part of the sustainable fashion movement.

How Long Will Shipping Take?

All orders are usually fulfilled within 2–7 business days for apparel products and 2–5 business days for non-apparel products, after which items are immediately shipped.

The average shipping time for most orders are as follows:  

USA
3-4 business days

Canada
6-10 business days

United Kingdom (UK)
2-5 business days

Europe (EU)
3-7 business days

Australia**
2-14 business days

Japan
4-8 business days

Caribbean / Worldwide
10-20 business days

**We work with two partner facilities to fulfill and ship orders locally in Australia for a limited number of products. Their fulfillment estimate is currently 1–3 business days. Shipping is estimated to take 2–5 business days.

Note that due to the Covid-19 outbreak in Victoria, fulfillment and shipping for non-apparel orders might experience a 1-day delay.

Click Here to see current Shipping Times.

What will Shipping & Handling cost?

Our shipping rates are carrier-calculated real-time rates based on the Ship To address and items in your shopping cart. We choose the most suitable and reliable carrier for your shipment, taking into account the shipping method that's been selected and the end-address. You'll see the specific carrier delivering the package in the order confirmation email.

Shipping options:

  • Standard (3-4 business days in the US, 6-12 business days in Canada, 5-20 business days internationally)
  • Overnight (next business day delivery in the US)
  • Express (1-3 business days in the US, Canada, and internationally)

Note: Some shipping methods will show up for specific orders. For example, overnight shipping is only available for orders going to an address in the US. Similarly, express or standard shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout.

Which countries do we Ship to?

Currently, our fulfillment partners have six (6) separate shipping regions. Each shipping region has its own rates and destinations they apply to.

1. USA
2. EUROPE

  • A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
  • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
  • G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
  • L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • U, V–Ukraine, United Kingdom, Vatican City

3. EFTA STATES

  • Iceland, Liechtenstein, Norway, Switzerland

4. CANADA
5. AUSTRALIA / NZ
6. WORLDWIDE

  • All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as our fulfillment partners do not ship to these destinations.

The above lists of countries may change periodically.

Are there any countries you don't ship to because of Covid-19?

See COVID-19 Updates

International Shipping

We offer international shipping across the world. You can find a list of countries we ship to above.

Where will my order ship from?

We work with fulfillment partners in both the USA and Europe who have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. In general, US orders are fulfilled and shipped from our facilities in the US, and Europe orders are fulfilled and shipped from our facilities in Europe, pending all items for the order are stocked and available in the respective location.

Caribbean Orders

Yes, we do offering shipping to most Caribbean countries. See list of countries we are not currently shipping to because of the current pandemic. However, for orders with a Ship To Caribbean address, we recommend using SkyBOX, or similar service, where we ship your order to a US address and it routes to you. This will be a much faster option to receive your orders.

Why is my order taking so long to arrive?

We have noticed an increase in delays both domestically and internationally due to the current pandemic. The border control is affecting international countries and the domestic highway trucking weight stations are checking drivers for symptoms of the virus. This has contributed to the overall increase in delivery time.

For Caribbean orders, we ask customers to wait an additional thirty (30) business days (not including weekend days or federal holidays) after the latest estimate delivery date. If the tracking information has updated its progress before that last date, it is likely the package will still be delivered and is not lost. If you have not received your package by this time frame without another update from the shipping carrier in tracking information, please let us know. We will then look into other available options at that point.

For your reference, here's a link here to our Covid-19 Updates guide that includes information on current fulfillment time frame estimates and currently expected shipping delays.

Will I be charged Customs fee for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

The fee may vary depending on your order value, country limits, and other factors based on the product(s) itself. You, the customer, are responsible for these fees. Any fees are paid to appropriate customs agency.

We are not responsible for these fees and any delay this may cause in delivery of your order.

Please be aware that orders to Canada are potentially subject to duty and/or taxes with few exceptions. The CBSA collects provincial sales taxes (PST) and Harmonized Sales Taxes (HST) according to the province of residence on most taxable imports valued at over $20CAD. You can find this and more information on the matter of customs as well as a redirect to the Canada Border Services Agency on this webpage by the Canada Post.